Privacy Policy
This Privacy Policy sets out our commitment to protect your personal information provided to us, or otherwise collected by us. In this Privacy Policy, we, us, or our, means Fair-Go Access Support Services.
The Purpose of Collection
Personal information is collected primarily to provide services to you. In this Privacy Policy, services mean Disability Support work, therapy, or other services as stated in your service agreement. In this Privacy Policy, ‘you’ means the client, or the client’s parent/legal guardian if under the age of 18 years.
Personal Information We Collect
When used in this policy, ‘personal information’ is the same definition as per the Privacy Act 1988. We may collect the following types of personal information from you with your consent:
How we collect personal information
Collection of your personal information can occur when you communicate with us directly (in person, by telephone, via email). If you access Disability Support Coordination, your coordinator may provide us with some of this information by communicating with us directly (in person, via telephone or email).
How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
It is our policy to only collect your sensitive information where it is reasonably necessary to participate in relevant functions or activities. We will always get your consent and provide explanation to help you decide and feel safe to do so.
De-identified Information
We may use your personal information in a de-identified form (de-identification is a process by which a collection of data or information is altered to remove personal identifiers and personal information) to assist us in running our business. We may also provide de-identified information in aggregated form, to third parties. When your personal information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or, by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
If we are unable to collect your personal information?
If we are unable to collect your personal information, some, or all the following may occur:
Disclosure of your personal information
Your personal information may be disclosed in connection to:
If you submit a form via our website, just an email address is required to ensure you receive a reply.
No other information is required or kept from our website form submissions.
Links To Other Websites?
Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Your rights and controlling your personal information
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect the services offered.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.