At Fair Go Access either negative or positive is important to us as a company – as it gives us time to meet as a whole company and implement changes within our services. It also gives us the opportunity to improve our services.

Email to: info@fairgoaccess.com & a member of management will be in contact within 2 business days of receiving the complaint.

If your complaint is about an unsatisfactory experience – we will endeavour to investigate the incident with the staff member/s involved and carefully make changes to our policies, practices & training procedures if and where it is necessary.

If you are providing positive feedback, we will share the feedback with our support staff.

We always welcome the opportunity to work with you to provide a positive & satisfactory outcome in response to your feedback. However, if you are not happy with the way Fair Go Access has handled the feedback, we do understand that you may want to let someone else know or seek further advice. There are several external groups you can call:

• NDIS Quality and Safeguards Commission: 1800 035 544
• The Disability Services Commissioner: 1800 677 342
• Office of the Public Advocate: 1300 309 337
• Health Complaints Commissioner: 1300 582 113
• Victorian Equal Opportunity & Human Rights Commission: 1300 292 153
• Victorian Ombudsman: 03 9613 6222
• Human Rights Commission: 1300 656 419
• Australian Department of Education and Training: 1300 566 046
• Victorian Department of Education and Training: 1800 809 834